Web-Mania Utter Pants! – Renamed YorHost

by seoibiza on 1, January, 2011

Update: 18-May 2011 – Nathan sort out the issues and recover the domains at your cost – ticket numbers below, and then we can talk. Do not think this post will not follow your new name. Lesson, do not pi$$ off an SEO company if you need Google for business.

Web Mania have put a new website up and re-named themselves YorHost DO NOT BE FOOLED!

web mania

Web Mania may have changed their website, but they havent changed their habits!

Web ManiaOk so Happy New Year to everybody except Web Mania hosting who are utter utter $hite and will be having a most unhappy new year if this is their ongoing level of customer support.

We’ve held off with this post to give them a chance to deal with what is after all a very basic support request – what with the “Season of Goodwill” etc, but they have been warned it was coming, and still ignored all emails with no response at all, the last of which was sent on 13th December last year as shown in the trail below, and it’s been all-quiet from these numpties ever since.

So Web Mania, when you read this, we suggest you contact us  (ticket number at bottom of post) with the required information and how you have solved the  issues which have arisen since you have been ignoring the initial request  we may consider then removing the post if everything is satisfactory, otherwise the public really deserves to know:

..just how $hit Web Mania Hosting are these days.

Lets start by saying that in the past this hasn’t been the case, although this is the first time that we have ever tried to move a domain away from Web Mania, but there have been support issues in the past that have been dealt with reasonably efficiently, so quite what has happened lately is unknown, but it’s just not acceptable.

So following a live chat support request with them, to unlock two domains registered through them and supply the authorisation codes for a transfer,  which ended up with the support person leaving to “look into it and get back to us” in mid-November, the following emails have occurred.

SEO Ibiza to Web-Mania Hosting – 13 Nov 2010

Hello.

I want to transfer these 2 domains to another registrar, and want to know how to unlock them and request the authorisation codes please? my hosting account doesnt seem to have any domain details or tools, DNS or anything? so I would be grateful of some advice or assistance asap.  I look forward to hearing from you.

best regards

Web Mania to SEO Ibiza – 26 November 2010 ( 2 weeks later)

Mark has responded to your help desk request.
———————————————–
(Mark)
———————————————–
Hello,
Thank you contacting us.

We are sorry to hear that you want to transfer your account. We value your association with us so please let us know if there’s anything that we can do to retain your business or to improve our services. Is there any technical query which was not answered and due to which you have decided to transfer your account? Please let us know so that we can reach to the root cause of the problem.

Please do not hesitate to contact us again if you have any further issues or doubts. We are available for 24X7 to provide you the quality support and assistance.

Regards,
Mark.
Web Mania Support.

SEO Ibiza to Web-Mania Hosting – 26 Nov 2010

Hello Mark

No nothing like that, there will still be a site on this hosting package, I just want to transfer these 2 domains. please unlock them and supply me the auth code/s or explain to me how I go about it?

best regards

Web Mania to SEO Ibiza – 26 November 2010

Simon has responded to your help desk request.
———————————————–
(Simon)
———————————————–
Hello,Thank you for contacting us.

we are sorry for the above response.  We have escalated your issue to our Senior Admins and they will be soon working on it. We will keep you posted on the progress they make.

Meanwhile your patience is highly appreciated.

Regards.
Simon,
Technical Support Team.
Support@web-mania.com

SEO Ibiza to Web-Mania Hosting – 03 Dec 2010

Hi, any news on this? why is it taking so long?

SEO Ibiza to Web-Mania Hosting – 07 Dec 2010

ER…. HELLO?? !!

this is approaching 2 weeks now to unlock domains and supply a code?

is there a problem?

SEO Ibiza to Web-Mania Hosting – 13 Dec 2010

Hello again, as per previous email , this is now approaching 3 weeks without even an answer from you, never mind a solution.

So you now have 24 hours within which to respond and sort this out to my satisfaction, or Im going to make you famous using the power of a well established SEO blog which will rank for whatever we want it to, and spread the story far and wide.

I’m sorry I don’t like to resort to such tactics but I also don’t like just being ignored for 3  weeks on requests either.

One of the domains we wanted to move had been hacked and rather than struggle through trying to deal with it on Web Mania’s virtually non-existent hosting panel tools, it was decided easier to move the domain quickly and put the site somewhere else.

On looking this morning this domain is now not even resolving to the site at all, and 404-ing.Inside their “Control” (LOL!) panel the domain in question is no longer even there, and Google has de-indexed the vast majority of the site.

The transfer requests to the new registrar have been canceled and refunded due to inaction and the whole thing needs starting again. To an observer, it would appear that Web Mania have not the foggiest clue about how to unlock or supply an Auth code for domains they are in charge of.

So Web Mania, when you read this, the ticket code is {4000-246522} - please contact us to let us know that whatever the issues are causing the 404 have been solved, and the that the domains are unlocked and the Auth codes are attached, otherwise we will now just be ignoring you, until you produce the goods.

Wishing everybody else a happy & prosperous New year from Ibiza.

Update 08 Jan  – SERP Protest gathers pace. :)


Leave a Comment

Previous post:

Next post: