Update: 18-May 2011 – Nathan sort out the issues and recover the domains at your cost – ticket numbers below, and then we can talk. Do not think this post will not follow your new name. Lesson, do not pi$$ off an SEO company if you need Google for business.
Web Mania have put a new website up and re-named themselves YorHost DO NOT BE FOOLED!
Web Mania may have changed their website, but they havent changed their habits!
Ok so Happy New Year to everybody except Web Mania hosting who are utter utter $hite and will be having a most unhappy new year if this is their ongoing level of customer support.
We’ve held off with this post to give them a chance to deal with what is after all a very basic support request – what with the “Season of Goodwill” etc, but they have been warned it was coming, and still ignored all emails with no response at all, the last of which was sent on 13th December last year as shown in the trail below, and it’s been all-quiet from these numpties ever since.
So Web Mania, when you read this, we suggest you contact us (ticket number at bottom of post) with the required information and how you have solved the issues which have arisen since you have been ignoring the initial request we may consider then removing the post if everything is satisfactory, otherwise the public really deserves to know:
..just how $hit Web Mania Hosting are these days.
Lets start by saying that in the past this hasn’t been the case, although this is the first time that we have ever tried to move a domain away from Web Mania, but there have been support issues in the past that have been dealt with reasonably efficiently, so quite what has happened lately is unknown, but it’s just not acceptable.
So following a live chat support request with them, to unlock two domains registered through them and supply the authorisation codes for a transfer, which ended up with the support person leaving to “look into it and get back to us” in mid-November, the following emails have occurred.
SEO Ibiza to Web-Mania Hosting – 13 Nov 2010
Hello.
I want to transfer these 2 domains to another registrar, and want to know how to unlock them and request the authorisation codes please? my hosting account doesnt seem to have any domain details or tools, DNS or anything? so I would be grateful of some advice or assistance asap. I look forward to hearing from you.
best regards
Web Mania to SEO Ibiza – 26 November 2010 ( 2 weeks later)
Mark has responded to your help desk request.———————————————–
(Mark)
———————————————–Hello,Thank you contacting us.We are sorry to hear that you want to transfer your account. We value your association with us so please let us know if there’s anything that we can do to retain your business or to improve our services. Is there any technical query which was not answered and due to which you have decided to transfer your account? Please let us know so that we can reach to the root cause of the problem.
Please do not hesitate to contact us again if you have any further issues or doubts. We are available for 24X7 to provide you the quality support and assistance.
Regards,
Mark.
Web Mania Support.
SEO Ibiza to Web-Mania Hosting – 26 Nov 2010
Hello MarkNo nothing like that, there will still be a site on this hosting package, I just want to transfer these 2 domains. please unlock them and supply me the auth code/s or explain to me how I go about it?
best regards
Web Mania to SEO Ibiza – 26 November 2010
Simon has responded to your help desk request.
———————————————–
(Simon)
———————————————–
Hello,Thank you for contacting us.we are sorry for the above response. We have escalated your issue to our Senior Admins and they will be soon working on it. We will keep you posted on the progress they make.
Meanwhile your patience is highly appreciated.
Regards.
Simon,
Technical Support Team.
Support@web-mania.comSEO Ibiza to Web-Mania Hosting – 03 Dec 2010
Hi, any news on this? why is it taking so long?
SEO Ibiza to Web-Mania Hosting – 07 Dec 2010
ER…. HELLO?? !!
this is approaching 2 weeks now to unlock domains and supply a code?
is there a problem?
SEO Ibiza to Web-Mania Hosting – 13 Dec 2010
Hello again, as per previous email , this is now approaching 3 weeks without even an answer from you, never mind a solution.
So you now have 24 hours within which to respond and sort this out to my satisfaction, or Im going to make you famous using the power of a well established SEO blog which will rank for whatever we want it to, and spread the story far and wide.
I’m sorry I don’t like to resort to such tactics but I also don’t like just being ignored for 3 weeks on requests either.
One of the domains we wanted to move had been hacked and rather than struggle through trying to deal with it on Web Mania’s virtually non-existent hosting panel tools, it was decided easier to move the domain quickly and put the site somewhere else.
On looking this morning this domain is now not even resolving to the site at all, and 404-ing.Inside their “Control” (LOL!) panel the domain in question is no longer even there, and Google has de-indexed the vast majority of the site.
The transfer requests to the new registrar have been canceled and refunded due to inaction and the whole thing needs starting again. To an observer, it would appear that Web Mania have not the foggiest clue about how to unlock or supply an Auth code for domains they are in charge of.
So Web Mania, when you read this, the ticket code is {4000-246522} - please contact us to let us know that whatever the issues are causing the 404 have been solved, and the that the domains are unlocked and the Auth codes are attached, otherwise we will now just be ignoring you, until you produce the goods.
Wishing everybody else a happy & prosperous New year from Ibiza.
Update 08 Jan – SERP Protest gathers pace. 
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Had a Web Mania/YorHost refugee come to us today, awful companies like this is why we set up in business.
If you’d like to join us just use the coupon “YORMANIA” at checkout to get 50% off. It’s protected by a 30 day money back guarantee and we have a UK local rate phone number!
hi i have been webmania for many years, i paid them in nov 2012, they informed us, that they are now called yorhost.
i need to access my site for alteration, but i receive no reply from them either by phone or email.
can anybody help me please.
can you tell me what do i have to do now.
regards
mo
I renewed my domain registration but it seems as though they took my money and didn’t actually register the domain.
How are these people still in business?
Same as above.
Registered a domain and they took my money. Result = no domain registered. This is clearly fraud. Does anybody know of the relevant authority to report this to?
It *is* possible to get them to renew a domain if you threaten them with legal action – just telling them that I was going to talk to my legal representative about it worked for me. I think they are effectively a one man band now which is why support is slow.
same issues, i had to renew hosting in oct 2011 and was not aware at that time there were problems , however normal payment method and hosting resumed ok, but i had several other domain names and after submitting a support ticket for a minor query i got no responce, mutliple requests later and still no responces, so i had no option other than change host provider which i did and in doing so i needed to get the several domain names i owned tranfered but i simply couldnt then they expired, i contacted nominet but they said host provider needs to release them, but how can anyone get them realsed when webmania completely ignores you, now those domains sit in nominets haven of held names and require £80 for each one for me to get them back and all becuase of webmania’s incompetence, i know know the company went bust however they still hold a duty to resolve issues if they are going to restart under another name just to get round there own finanacial issues as far as i am concerned ( why should i end up paying £80 for each domain name that i should have had released when the request was made? Nathen Barns as far as i see right now you are one very devious person for upholding your responcibilties to your paying customers, after all it was not our lacking security that allowed hackers into your servers and end up bankcrupting you ( at least thats the sory you gave for your finanial loses) you are now back up and running and have been for sometime and making money again so why dont you do the right thing and contact all of your clients ( including myself) and resolve the problems that you have caused them, i dread to think of the people that have successfull and money earning websites with you when all this happened and the financial loses they might have suffered as direct consequence of your actions, Man up and face your responsibilties otherwise the internet will be bulging with complaints like this untill your new company falls flat aswell
Howdy. I’ve just fallen into the renewal trap :’(
Received the renewal notice for my domain a few weeks back, blissfully ignorant of the problems that people were having with YorHost so went ahead and renewed. No response. No renewal. And now I find myself here reading all this stuff 18 months after it was originally posted. I was also a happy WebMania customer for many years so had no reason to suspect that they had gone bankrupt and that Nathan Barnes is a thieving lying scumbucket. Ah well… I’ve now registered with another hosting company who are going to help me get this sorted out. In the meantime my email is vanishing into the ether…
hello everybody. sorry to see this is still going on, as Simon says, 18 months later.
@Gav – I’m sure the new attempt at a business has already fallen flat. this thread has been right underneath him for his new business name since the launch, and its not exactly a glowing recommendation is it?
hope you all get your problems sorted.
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